Scope of these terms
These terms describe the use of this website, its information and its inquiry features. “Website” means the pages and forms through which these terms are made available. “Operator” means the person or organisation responsible for the website. “Provider” means an independent person or business with whom a service may be discussed or arranged.
By using the website or submitting information, you are expected to follow these terms and any clear instructions associated with the feature you use. If you do not wish to proceed on that basis, do not submit an inquiry. Nothing here removes a right or protection that cannot be excluded under the rules that apply to you.
Role of the website
The website presents service information and enables inquiries to be sent to the operator. It is an introduction and communication channel; submitting its form does not itself arrange or carry out the physical work described on a service page.
A provider's availability, acceptance of a job, methods, personnel and performance are separate from the website's operation. Descriptions of categories, illustrations and examples help explain a possible request. They are not a promise that every item, location or type of work can be accommodated.
Who may submit an inquiry
Submit an inquiry only if you have the capacity and authority needed to make it. If you act for a household member, property owner, organisation or another person, you must have permission to provide the relevant information and discuss the proposed work.
Do not use the form to request action concerning property or belongings that you have no authority to deal with. Questions about authority, access or ownership should be resolved with the appropriate person before a service is agreed.
Submitting and reviewing requests
A form submission is a request for review and a possible response. It is not a confirmed booking, guaranteed introduction, accepted quotation or promise of a particular response time. The operator may need clarification, and a suitable provider may not be available.
The website displays a success message after the form passes its browser checks, while delivery is attempted in the background. This message does not verify that the operator's server or mailbox received the inquiry, and it does not mean a provider has accepted the job. If you need to confirm receipt, contact the operator through the contact details provided on the website.
Choose the closest service and topic, explain the main items or scope, and provide useful access information. If your plans change after submission, tell the person handling the inquiry before relying on earlier arrangements.
Accuracy and relevance of information
Provide accurate, current information to the best of your knowledge. Approximate descriptions are acceptable where the form allows them, but clearly distinguish an estimate from a confirmed fact. Incorrect contact details, omitted items or unclear access information can affect whether an inquiry can be assessed.
Do not submit passwords, access codes, payment card information, unnecessary identity documents or unrelated sensitive material. You are responsible for the authority to share information about another person and for avoiding content that is misleading, abusive or unlawful.
The operator may ask for clarification or decline to handle a submission that cannot reasonably be understood or processed. The Privacy notice explains how submitted information is handled.
Arrangements with independent providers
Any service arrangement must be confirmed directly with the provider responsible for the work. Before proceeding, discuss the details that matter to your request, including:
- The items or tasks accepted, and any exclusions or additional requirements.
- The exact scope, location, access route and responsibilities for preparation.
- Whether disassembly, disconnection, specialist work or further assistance is included.
- The price, what it covers, possible additional charges and payment arrangements.
- The proposed timing, access coordination and how changes or cancellations are handled.
- Any credentials, insurance, handling arrangements or other assurances relevant to the work.
The provider's own terms may govern that separate arrangement. A statement on this website does not replace a provider's specific confirmation, inspection or quotation. Raise questions about service performance, damage, collection or a provider's invoice directly with that provider, while informing the operator if the concern also relates to an introduction.
Prices, payments and cancellations
The inquiry form does not take payment or establish a final price. A displayed category, example or description is not an individual quotation. Any price must be discussed with the provider in the context of the actual items, work and access involved.
Agree payment terms and any cancellation or rescheduling conditions before committing to a service. If the scope changes, ask whether the quote or arrangements also need to change. The website does not create a separate refund policy for payments made under an independent provider's agreement.
Questions about a charge should be directed to the party that requested or received the payment. These terms do not limit any payment-related protection or remedy that applies independently of the website.
Acceptable use of the website
Use the website for genuine inquiries and lawful access to its published information. You must not:
- Attempt unauthorised access to systems, accounts, messages or information belonging to someone else.
- Interfere with the operation of the website, bypass security controls or deliberately overload the form.
- Send malicious code, fraudulent inquiries, impersonations, spam or abusive communications.
- Collect personal information through the website without appropriate authority.
- Copy or reuse material in a way that infringes rights or falsely suggests an affiliation or endorsement.
Access or form submissions may be restricted when reasonably necessary to address misuse, security concerns or technical failures. Restrictions do not cancel rights or obligations relating to a separate, valid service arrangement.
Website content and illustrative material
Reasonable care is taken to present useful information, but pages may contain omissions or become outdated. Check a detail that matters to your inquiry with the operator or relevant provider before making arrangements. General content is not a substitute for an assessment of a specific situation.
Photographs, generated visuals, diagrams and sample inquiries are illustrative unless clearly stated otherwise. They do not by themselves identify an actual provider, completed job, customer endorsement or guaranteed outcome.
Website materials may be protected by intellectual property rights held by the operator or other rights holders. You may use the website for its intended purpose and share ordinary links to publicly available pages. Broader reproduction, distribution or commercial reuse requires appropriate permission unless otherwise allowed.
External links and third-party services
The website may refer you to an independent provider or another external resource. Such a reference does not make the operator responsible for every statement or practice of the third party. Review its terms, privacy information and service details before using it.
The operator does not control the continued availability, content or security of external websites. If a link appears misleading or no longer works, you can report it through the contact form.
Availability and changes to the website
The website may be updated, interrupted or temporarily unavailable because of maintenance, technical issues or events outside the operator's control. Features and published content may change. Continuous access, error-free operation and permanent storage of an unfinished form are not guaranteed.
Keep your own record of any information important to you. Browser drafts are temporary and may be cleared on reload, expiry or successful submission. An inquiry form should not be relied on for an emergency or a time-critical instruction.
Responsibility and limitations
Each party remains responsible for its own acts, statements and obligations. The operator's role in running the website is distinct from the work undertaken by an independent provider. A provider's own responsibility for agreed services is not transferred to the website simply because an inquiry began here.
Any limitation on responsibility applies only to the extent permitted by the rules governing the particular circumstances. These terms do not exclude responsibility that cannot lawfully be excluded, excuse fraud or misrepresentation, or remove mandatory rights or available remedies.
Questions and concerns
For a website or inquiry-handling concern, use the contact form and describe the issue, the relevant page or submission, and the outcome you are seeking. Avoid sending confidential documents or payment information unless a suitable channel has been agreed.
For a concern about work performed by an independent provider, contact that provider using the details agreed for the service. Informing the operator about an introduction-related issue does not replace any notice you need to give the provider. Available complaint or dispute routes depend on the circumstances and applicable rules.
Updates and interpretation
The published update date identifies this version of the terms. Changes may be made to reflect the website's functions or arrangements. Where additional notice is required for a material change, it should be provided in an appropriate way. New website wording does not by itself rewrite a service agreement already made with a provider.
If a provision cannot be applied, the remaining provisions continue to apply to the extent they can reasonably operate. A delay in addressing a breach does not automatically waive a right to address it later. Read these terms together with the Privacy notice and Cookie notice.